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FAQ: Security
4nx Ltd realises how important security is to you so we've taken a number of steps that help enhance the safety and confidentiality of exchanges of private information with 4NX Ltd over the Internet.
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Is my confidential information secure?
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Whenever we ask you to send confidential information over the Internet including personal account data, we require that a "secure session" using SSL first be established between us.
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What is a "secure session" and how does it help keep my information safe?
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During a secure SSL session, data passed back and forth between your computer and 4NX Ltd servers is secured by using public key cryptography. Your computer exchanges key information with 4NX Ltd servers to create a private conversation that only your computer and 4NX Ltd servers can understand.
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What specifically is SSL?
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Any time you login to 4NX Ltd in one of our secure online areas, that information is encrypted by a technology called Secure Sockets Layer, often abbreviated as SSL. SSL technology secretly encodes information as it is being sent over the Internet between your computer and 4NX Ltd servers, helping to ensure that the information remains confidential. The use of SSL requires two components: an SSL-compatible browser and a web server to perform the "key-exchange" that establishes an SSL connection to 4NX Ltd web server systems.
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What type of browser do I need?
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To benefit from SSL technology, you will need a browser with SSL capabilities. Examples of SSL browsers include Mozilla Firefox, Microsoft's Internet Explorer, Opera, Netscape. (Note that some older versions of browsers will not support SSL sessions). If you don't already have a browser with SSL capabilities, you can download an SSL browser from either of the links below.
* Mozilla Firefox (recommended)
* Opera
* Microsoft's Internet Explorer
* Netscape Navigator
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How can I in my Internet browser turn off the unsafe option called 'Save User ID/Password'?
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Every browser uses different settings, so please find the instructions on how to do this for each browser.
* Mozilla Firefox
* Opera
* Microsoft's Internet Explorer
* Netscape Navigator
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Do you send out emails that ask for my personal details or to login directly? (Phising and Spoofing)
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Under NO circumstances does 4NX Ltd ever send out any emails asking you to update your personal info directly linked via the email. If ever needed we always ask you just to visit our website and login via the normal procedure. We do not send you direct links to any login page.
Emails received by you that do request anything like this are not send out by us. This activity is called Phising, and are send out by criminals with the sole intention of obtaining your private information in order to abuse it.
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What type of connection do I need?
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Nearly all Internet Service Providers (ISPs) automatically enable the SSL session described above, as do most online services such as America Online and CompuServe.If you use your company's internal connection to access the Internet and you find you can not access 4NX Ltd's secured pages with an SSL browser described above, your company may be blocking access via a "firewall". Please speak to your firm's systems administrator for further details on your network's Internet access.
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When do I enter into a "secure SSL session"?
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Secure SSL sessions are established in 4NX Ltd's online services areas where your personal information is being transmitted such as account access and application pages. The letters "https" will appear in the URL when you enter a secure SSL session.
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Why do I need an ID and password?
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Many areas require the use of an ID and password as an additional security measure that helps protect your confidential information. This lets 4NX Ltd verify exactly who you are thereby allowing you access to your account information and helping prevent unauthorised access to both your account and our systems.
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What should I do when I have finished accessing confidential data?
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When you have finished using a secure area of 4NX Ltd online services, make sure you always click on the red "Exit Secure Area" link which appears on the left hand side of every secure page. When you click on it you will be given the option to end your secure session. No further secure transactions can be conducted without re-entering your User-ID and password.
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Why can I still see some of my account information even after I have pressed the "Exit Secure Area" link?
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Browser software often "caches" pages as you look at them meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your back button shows you a saved version of a previously viewed page. Please keep in mind that caching in no way affects the security of your confidential User-ID or password. If you use your computer in a public place, please read "What should I do if I am using a 'public' computer?" below.
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What should I do if I am using a "public" computer?
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If you use a computer that others also use and you are uncomfortable that they may view "cached" pages after you have finished then please quit/exit your browser software before leaving. This will decrease the possibility of anyone viewing confidential information. No other users will be able to access your account information online without your User-ID and password.
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What are "Cookies"? Do I need to accept them?
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A cookie is a text file on your computer that reminds our system of your particular browser preferences and security requirements. We use a cookie to enable our server to recognise you as an 4NX Ltd online service user when you re-enter our site. If your browser prompts you when a cookie is "served", you must accept it or access to confidential information will be denied because we will not be able to ensure that the data is being sent to the proper parties. As cookies are site specific, only 4NX Ltd online services can access, decode and make use of the information.
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After I type in my User-ID and password and then press submit, instead of seeing my account information, I just see the same page all over again. Why does this happen?
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Most probably you are using Netscape browser software version 4.0 or higher with "disable cookies" selected. For reasons described in "Why do I need to accept a 'cookie' to access my online account?" below, you should make the following changes: click on "Edit", then select "Preferences", then select "Advanced" (not the plus sign next to advanced). Finally, choose either "Accept only cookies that get sent back to the originating server" or "Warn me before accepting a cookie" and press "OK". This change will allow us to confirm your identity and send you confidential account information.
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I am trying to access my account information or register online and I keep getting sent to a page that talks about browsers and security. Why?
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4NX Ltd believes strongly that we have a responsibility to protect your confidential information to the best of our abilities. In order to securely access your account information or registration information via the Internet we recommend that you use the latest browser versions available. Access with old Internet Browsers is prohibited due to security vulnerabilities. Please make sure you have a relatively new browser installed on your computer e.g. Any browser with a release date within the last 3 years will be acceptable.
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